Our Services
Whether you’re a new start-up, a large enterprise,
or simply a business with unique needs, OCGS is here to help.
Through years of experience, training, and genuine dedication, our agents know exactly how to handle your industry’s most common calls. We match resources to your needs and will scale as necessary for the success of your project.
World-Class Call Center Solutions
Help Desk
OCGS has extensive experience as an outsourced help desk provider for customer support and services. Our customized contact center solutions, along with unparalleled training and advanced technology ensure that our agents will optimize first call resolutions. Not only that, but we’ll provide your end users with unmatched customer service you can be proud to offer.
Outsourced SMS Support
OCGS ensures that every customer call is handled by professionals taking orders in a timely and friendly fashion. We put each of our inside order takers through a rigorous training program, and we make sure they are educated on the specifics of your brand, your products, and your services.
When you choose to outsource your SMS services with OCGS, you’ll find our order entry takers are provided with all the information they need to quickly and completely answer customers’ questions.
SMS support services for customer service can help your business reach more people by increasing open rates and staying in touch with your audience. You get to keep your messaging brief and direct. This helps you put your promotions right in your customers’ hands.
If you’re looking for a professional call center, you need a business partner you can trust. OPCG can show your organization’s best face to the world.
Our inbound call center solutions can reduce your costs and increase profits. Our domestic and international employees can help your organization win over new customers, build client relationships, and hold onto current customers.
Telephone Answering Service
A low-priced live answering service can help you scale your business quickly. OCGS is experienced at supplying the resources for businesses like yours that need outsourced answering services.
We have the best answering service for small businesses, as well as virtual phone answering services for medium and large businesses. Your company should get the advantages of an expert inbound virtual answering service.
Order Taking Service
Online shopping has opened a world of possibilities to businesses everywhere, but click-to-order services have a few drawbacks. Online order taking services are great at making ordering easy, but web store pages and individual item pop-ups are limited to answering detailed questions about products or services.
Sometimes it is just easier to speak with a customer service representative and order by telephone with an order taking call center. This is an aspect of retail that’s not going to disappear anytime in the near future. That is why OCGS offers call center order taking services and order entry outsourcing designed to answer your customers’ questions and provide them with a positive experience that is profitable for your business.
Chat Services
Consumers are increasingly using other channels besides voice to contact your customer service team. That means that if you haven’t yet implemented customer service chat, you might not be meeting the needs of your whole customer base.
Live chat is a vital part of any modern customer service department. A chat service isn’t just a supplementary part of customer service—it’s actually pulling ahead of traditional methods like phone calls and even email.
Live chat customer service is quickly surpassing more traditional methods like phone calls, which means it’s definitely time for all savvy businesses to start offering it. Because if your target audience isn’t satisfied with your customer service channels, they’ll simply take their business elsewhere.
Make sure you’re not beat out by the competition—think about outsourcing your online chat service.
Technical Support Providers
In today’s business environment, overseas technical support is a popular option for any business looking to reduce costs. Advances in technology have allowed instant, inexpensive communication anywhere on the planet. Given these circumstances, it makes sense for all kinds of businesses to consider outsourcing technical support. Here at OCGS, we have everything you need to make an informed decision about outsourcing your tech support call center. We’ll help your business reap all the benefits an outsourcing option can offer.
You don’t have to compromise quality, availability, or your reputation by using outsourced technical support. At OCGS, we can help you offer the excellent service and support your clients expect, all while saving you time, money, and hassle.